e games Privacy Policy

When you register for an account on the e games platform, we collect personal information that is necessary to verify your identity, process transactions, and deliver our services to you as a Filipino player. This includes your full name, date of birth, residential address in the Philippines, email address, and mobile number. During the account verification process, we may also request a government-issued identification document to confirm your identity and ensure compliance with age and location requirements. When you make deposits or withdrawals, we collect transaction data including payment method details, transaction amounts, and timestamps — this information is used solely for processing your payments and maintaining accurate account records. We also collect technical data automatically when you access the platform, such as your IP address, device type, browser version, and session activity logs, which help us maintain platform security and improve your experience. All information collected is limited to what is genuinely necessary for the purposes described in this policy, and we do not collect sensitive personal information beyond what is required for identity verification and responsible gaming compliance.

The personal information we collect is used exclusively to operate and improve the e games platform and to fulfil our obligations to you as a registered player. Your identity and contact details are used to manage your account, process deposits and withdrawals, send you important account notifications, and respond to any support queries you raise. Transaction data is used to maintain accurate financial records, detect and prevent fraudulent activity, and comply with reporting obligations under Philippine law. Technical and session data helps us monitor platform performance, identify and resolve security issues, and understand how players navigate the platform so we can make meaningful improvements. Where you have opted in to receive promotional communications, we may use your contact details to send you information about platform updates, new game categories, or relevant offers — you can withdraw this consent at any time through your account settings. We do not use your personal information for automated decision-making that produces legal or similarly significant effects without human review.

e games does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We share your data only in limited circumstances that are necessary to deliver our services or meet our legal obligations. Payment processing partners who handle your deposit and withdrawal transactions receive only the transaction data they need to complete those operations, and they are contractually bound to handle that data securely and not use it for any other purpose. Regulatory authorities in the Philippines, including those responsible for overseeing licensed gaming operations, may require us to disclose certain account or transaction records as part of their supervisory functions, and we will comply with such lawful requests. In the event that e games undergoes a corporate restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, but only under the condition that the same level of data protection is maintained. We require all third parties who receive your data to implement appropriate technical and organisational security measures, and we do not permit them to use your information for purposes beyond those we have specified. If we are ever required to disclose your data in response to a court order or other legal process, we will notify you to the extent permitted by law before making any such disclosure.

We implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the e games platform is encrypted using secure protocols, and access to personal data within our systems is restricted to authorised personnel who require it to perform their job functions. Account passwords are stored using one-way hashing and are never accessible in plain text by any member of our team. We conduct regular security reviews and vulnerability assessments to identify and address potential risks before they can affect your data. Your personal information is retained for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations — typically a minimum of five years following account closure for financial and identity records. When your data is no longer required, it is securely deleted or anonymised in accordance with our data retention schedule. If you believe your account security has been compromised, please contact our support team immediately so we can take prompt protective action.

Under the Data Privacy Act of 2012, you have specific rights regarding the personal information we hold about you, and e games is committed to honouring those rights in a timely and transparent manner. You have the right to be informed about what personal data we collect and how it is used, which is the primary purpose of this Privacy Policy. You may request access to the personal information we hold about you at any time, and we will provide a copy within a reasonable period following verification of your identity. If any of your personal information is inaccurate or incomplete, you have the right to request that we correct or update it — you can do this directly through your account settings or by contacting our support team. You also have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. If you wish to object to a particular use of your data or withdraw consent for marketing communications, you can do so through your account preferences at any time without affecting your ability to use the platform. To exercise any of these rights formally, please reach out to our support team using the contact details provided in your account dashboard.

We may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine law. When material changes are made, we will notify registered account holders through the contact details associated with their account, and the revised policy will be published on this page with an updated effective date. Your continued use of the e games platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically so you remain informed about how your personal information is being handled. If you have any concerns about changes to this policy or how your data is being used, you are welcome to contact our support team or visit the FAQ page for further assistance. For matters related to your account access and platform rules, please also refer to our Terms and Conditions.